Slotorado privacy policy for account data

Slotorado’s privacy policy explains how identity, payment, verification and technical records are handled. It also covers sharing, security and retention. These points matter before any personal document is submitted.

Policy scope and operating entities

The current Player Privacy Policy is version 1.0, dated August 1, 2025, and applies to Azure Lane Limitada. The document names the Compliance Officer as owner and the Director as approver. It states that player information is handled in line with international data protection standards such as the GDPR.

Azure Lane Limitada is registered in Costa Rica under number 3-102-940408 and operates Slotorado under Anjouan licence ALSI-152312006-FI3. Infofoot Tech Ltd, incorporated in Cyprus under number HE 478900, acts as paying and operational agent, while [email protected] is the published support contact. The Netherlands is listed as a fully prohibited territory, so euro availability does not create permission to register, deposit, withdraw or gamble from that location.

Records created around an account

Slotorado collects identification details such as a name, date of birth and residential address, together with an email address and telephone number. Verification material can include identity documents, proof of address and source-of-funds evidence gathered during KYC. Financial records cover payment methods and the history of deposits, wagers and withdrawals.

Technical information includes the IP address, device type and browser used to interact with the website. When combined with the profile, these records can connect a person, location, device and payment history to the same gaming account. Euro transactions can therefore form part of a wider compliance record.

Reasons for processing player information

The policy permits account data to be used for operating the gaming service, managing profiles, processing transactions and paying eligible winnings. Slotorado also uses information to answer support questions and protect accounts or the platform from unauthorized access. Compliance purposes include KYC, fraud monitoring, anti-money laundering work and obligations connected with the Anjouan licence.

Marketing is treated separately because promotional messages require explicit consent and that consent can be withdrawn at any time. The policy gives no special marketing address or fixed opt-out deadline. A clear request should identify the registered account and the promotional channel that should stop.

Location, KYC and monitoring data

The terms require real-money users to provide a legal name, permanent residential address, date of birth, email address and phone number. The registered name must correspond with the owner of every card, bank account, wallet or other payment method used for transactions. False or inconsistent information may cause verification problems, payment restrictions or account closure.

Territorial controls add another layer of data use because Slotorado employs IP-based blocking, identity and address evidence, transaction patterns and login information. VPN or proxy use is monitored, and documents showing a prohibited residence can result in denial or immediate closure. Privacy questions therefore overlap with eligibility checks for Netherlands-linked accounts.

Disclosure to outside organisations

Slotorado says it does not sell player data and shares information only with trusted third parties when necessary. Payment services can receive details needed for transactions, while identity-verification companies may assist with KYC and anti-fraud work. Game providers may receive information needed to deliver gameplay or resolve technical problems, and regulators or legal authorities may receive records when disclosure is required.

Third parties are bound by contractual confidentiality and security duties through data-processing agreements. The policy does not name every processor, processing location or international transfer route used for a specific account. Players can ask which organisations handled a specific verification, payment or technical event.

• Payment providers for deposits, withdrawals and related checks
• Identity services for KYC and fraud prevention
• Game suppliers for operation and technical resolution
• The Anjouan gaming authority for licensing compliance
• Other competent authorities when the law requires disclosure

Security measures and personal precautions

The privacy policy lists SSL encryption for transmitted information, firewalls, secure servers and employee access controls. Access to personal information is limited to staff who need it for their duties. These measures do not remove risks from compromised email accounts, reused passwords or unsafe devices.

The terms place account-security duties on the user, including password confidentiality, secure equipment and caution on public Wi-Fi. Slotorado recommends two-factor authentication where available and advises users to log out on shared devices. Support should never receive a gaming password, complete card data or a cryptocurrency recovery phrase.

• Create a password used only for Slotorado.
• Protect the connected email, phone and Google account.
• Enable two-factor authentication when offered.
• Avoid logging in through unsecured public networks.
• End the session on shared or borrowed equipment.
• Report suspected unauthorized access without delay.
• Upload documents only through a confirmed official route.

Access, correction and processing restrictions

Players may request a copy of information held about them, ask for inaccurate details to be corrected and seek limits on how information is used. The policy also recognises a right to request erasure, but deletion remains subject to legal and regulatory retention duties. Account closure and data erasure are therefore separate actions with different outcomes.

Requests are directed to the support team, and the published page does not provide a separate privacy address or response timetable. Slotorado may need enough information to verify that the requester is the account owner before releasing or changing records. A focused request can help support locate the correct information.

Retention after closure or inactivity

The privacy policy states that personal and transactional information is retained for at least five years after an account is closed. The terms also require customer-due-diligence and transaction records to remain available for a minimum of five years after the business relationship ends or the transaction is completed, whichever is later. The records must support transaction reconstruction and anti-money laundering compliance.

A dormant or closed profile should not be mistaken for a deleted record. The terms classify an account with a positive balance as dormant after 12 consecutive months without login and allow a monthly €5 maintenance fee from the thirteenth month. Data that reaches the end of its mandatory retention period is described as subject to secure deletion under the privacy policy.

Gaps that require a direct question

The privacy page does not contain a cookie inventory, cookie retention schedule or explanation of tracking consent controls. It also omits a complete processor list, processing countries, a dedicated privacy contact and a complaint authority. No specific response deadline for access, correction, deletion or restriction requests is stated.

These omissions should not be filled with assumptions from another operator. A player can ask which cookies were active, who handled a transaction and why deletion is restricted. Written answers are more useful than a general reference to GDPR-like standards.

• Which processors received information from this account?
• In which countries was verification or payment data handled?
• Which cookies or similar technologies were active?
• How long is each technical record retained?
• Was any automated decision used for restriction or closure?
• Which records cannot be erased and why?
• When should a response to the request be expected?

Preparing a focused privacy request

A request should be sent from the registered address and state whether the purpose is access, rectification, restriction, erasure or a marketing opt-out. Dates, references and the specific record help distinguish the request from an ordinary support complaint. Identity files should not be attached until Slotorado confirms what is required.

The message should ask for a written explanation when information cannot be deleted or when processing must continue. It can also request recipient categories and an expected completion date. Keeping the original message and every reply creates an auditable record of the exchange.

• Registered name and email address
• Account nickname or player identifier
• Exact privacy right being exercised
• Data category or field involved
• Relevant dates and transaction references
• Preferred response channel
• Request for the applicable retention reason
• Request for confirmation when action is completed